Psychology at Work

Getting the best from people.

Self-insight offers a range of services to enhance the performance of individuals, teams and the organization itself.

We seek to understand what performance means in your organization and the influence of culture, values and personal styles.

We help you recruit the right people in the first place and grow the capabilities of existing employees.

We aim to help you achieve sustainable change, emphasising the importance of evaluation to ensure measurable results are obtained.

To find out more please call 01628 674398 or email info@self-insight.com

>> Recruit the right people - First time

We can help improve your recruitment process:

• Define what success looks like. The starting point of any recruitment process is to be crystal clear about the outcomes required for the positions you are trying to fill, with a view to future needs as well as the immediate.
• Find great candidates. We can help find a seam of candidates through advertising, databases, social networking and working with our recruitment partners.
• Find the best. To narrow down a large volume of applicants to a shortlist, in addition to traditional CV screening and telephone interviews we offer online screening tests. These are inexpensive, objective and efficient.
• In-depth assessment and selection. Once you have a short-list we carry out detailed assessment, weighing the strengths and weaknesses of each candidate using:
  • personality, cognitive ability, business reasoning and values psychometric tests.
  • skills tests.
  • competency based interviews.
  • assessment centres.
  • executive assessment (i.e. more probing interviews suitable for more senior candidates).
• Onboarding. Coaching for the first 90 days to help successful candidates get up to full speed in their new role as quickly as possible.
• Evaluation. We perform statistical analyses of your hiring practices, to identify what works and what does not, and feed the findings back to improve the selection process.

>> Individual Development.

We work with people at all levels to identify and build on their strengths, as well as highlight areas for improvement. We use:

• Individual psychometric testing. A range of tests provide a useful starting point to help gain self-insight.
• 360-degree feedback. An even more powerful technique to provide feedback as to how you are perceived by managers, colleagues and people who work for you.
• Action learning workshops. Conversations and presentations can get so far in helping people change. The most successful approach however is to encourage people to change their behaviour through taking overt action.
• Executive Coaching. We help executives and managers enhance their personal effectiveness, address individual issues or simply act as a sounding board.
• Career Coaching. We work with individuals or groups at all levels and career stages to forge a way forward. We provide support through what can be a difficult process, help individuals gain self-insight into their strengths, skills, and preferences, provide motivational support through clarifying goals, setting and tracking targets, maintaining momentum and help individuals market themselves and conduct an effective campaign to achieve their goals.

>> Team Development - building team effectiveness.

We help create synergies between team members and get a team firing on all cylinders. Methods include:

• Team psychometrics.
• Team effectiveness survey.
• Team building.
• Team coaching.

>> Organizational Development - building organizational capability.

We help organizations boost performance at an enterprise level. This covers dealing with issues such as morale; engagement; culture; climate; stress; staff turnover; unauthorized absence; alignment with company objectives etc.

• We use surveys, focus groups and interviews to gain an understanding of the organization:
• Organizational engagement surveys.
• Organizational effectiveness surveys.
• Pulse surveys.
• Climate surveys.
• Stress surveys.
• We use in-depth interviews and focus groups to add richness to the diagnosis.
• We work with senior leaders, managers and teams to make sense of the data collected and produce action plans to address the issues that arise. Some can be dealt with in a straightforward way at a local level. Others require high level communication, culture change programmes, process improvements or changes to the reward systems.

Additional Services

• Performance Management. We advise on the use of psychological principles to help motivate people to achieve more. A wide range of levers are available to change behaviour and improve productivity, including: unlocking intrinsic motivation; goal setting; shaping organizational culture; and the design of reward systems, both financial and non-financial.
• Exit Surveys. Understanding why people leave voluntarily is a useful barometer of organizational health. Is it stress? managerial behaviour? relative pay? lack of opportunities for advancement? This powerful feedback, if acted upon, can significantly improve retention levels.
• Validation studies. We can review your recruitment processes to establish the numbers of new hires who leave early, or perform better or worse than expected, we can estimate the numerous hidden costs of recruitment and how these can be reduced and recommend how the assessment process can be enhanced to improve the hit rate. We can also assess the impact your management development processes have had on tangible outcomes in your organization and estimate the return on investment of such programmes.
• Human Capital Analytics. This entails looking at people issues within an organization as a dynamic system. Through using our statistical skills we seek to establish relationships between HR policies and human capabilities and organizational performance. For example, what would be the impact on your organization of improving the overall performance or skill levels of staff and managers? What would be the impact on customer service levels of improving employee engagement in customer facing staff? Who are the key lynchpins in the organization and what can be done to harness their value more effectively?
• Courses We bring the latest thinking to your organization in an interactive format. The material is always evidence-based, drawing on solid research and intended to be actionable - having a real impact on the effectiveness of your organization.
  • The science of leadership.
  • The science of influence and impact.
  • The science of problem solving and decision-making.
  • The science of creativity and innovation.
• Research As scientist practioners we keep abreast of the latest ideas in psychology and neuroscience and deepen our understanding of the processes underpinning organizational life. We are developing new tools and techniques and offer research services to clients.

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© Self-insight Ltd. 2011